Support Center

Get Help

We're here to help! If you have any questions, concerns, or need assistance with Jera, please don't hesitate to reach out to us.

Contact Us

Email:

We typically respond within 24-48 hours during business days.

Frequently Asked Questions

How do I create an account?

Simply tap the "Continue" button on the login screen. We'll automatically create an account for you with a unique username.

How do I post content?

Tap the "Create" tab at the bottom of the screen, then select photos from your library. Add a character name, category, tags, and a caption, then tap "Post".

How do I block a user?

Tap the three dots menu on any post or comment from the user you want to block, then select "Block User". Blocked users won't be able to see your content or interact with you.

How do I report inappropriate content?

Tap the three dots menu on any post or comment, then select "Report". Our team will review the report and take appropriate action.

Can I delete my account?

Yes. Go to Settings > Delete Account. Please note that this action is permanent and cannot be undone.

How do I edit my profile?

Go to your Profile tab, tap "Edit Profile", then make your changes and tap "Save".

Why can't I send voice messages?

Make sure you've granted microphone permission in your device settings. Go to Settings > Jera > Microphone and enable access.

How do I follow other users?

Visit any user's profile and tap the "Follow" button. You'll see their posts in your feed.

Report a Bug

If you encounter any bugs or technical issues, please email us at support@jera.com with a detailed description of the issue, including:

Feature Requests

Have an idea for a new feature? We'd love to hear from you! Send your suggestions to support@jera.com.

Community Guidelines

To ensure a positive experience for all users, please:

Thank you for being part of the Jera community!